johnnypez.com

The only thing consistent about Vodafone.ie recently seems to be its broken self service. For a week now I’ve been trying to access their self service area to upgrade my pricing plan and get a new handset.

Vodafone, call me insane, but I’ve been trying surprisingly hard to give you some more of my money for the last week and you’re not making it very easy for me.

I’d like to thank you for the very informative MM-UP-01 and PP-CPP-01 error messages that I’ve been getting for the last week.

As helpful as they may be to your developers and admins, would it hurt that much to have a user friendly error message and dare I say it, an ETR perhaps?

I’d like to point out at this point that Vodafone’s customer care staff have been as helpful as they possibly can. But they can only help so much with limited information. Somewhere up the line somebody knows there is a problem; tell your agents what it is and when it’ll be fixed, it makes the inconvenience that much more bearable when they can confidently deal with your problem and reassure you that the problem will be fixed within a given timeframe. It makes the agents life so much easier too.

I know 100% uptime just isn’t possible, problems will always find a way to crop up. What keeps customers happy is how quickly you handle those problems and that you dont keep us in the dark while you do it.

This entry was posted on Monday, February 12th, 2007 at 9:28 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.