Vodafone.ie get your act together!

The only thing consistent about Vodafone.ie recently seems to be its broken self service. For a week now I’ve been trying to access their self service area to upgrade my pricing plan and get a new handset.

Vodafone, call me insane, but I’ve been trying surprisingly hard to give you some more of my money for the last week and you’re not making it very easy for me.

I’d like to thank you for the very informative MM-UP-01 and PP-CPP-01 error messages that I’ve been getting for the last week.

Vodafone Self Service Broken Screenshot 2

Vodafone Self Service Broken Screenshot

As helpful as they may be to your developers and admins, would it hurt that much to have a user friendly error message and dare I say it, an ETR perhaps?

I’d like to point out at this point that Vodafone’s customer care staff have been as helpful as they possibly can. But they can only help so much with limited information. Somewhere up the line somebody knows there is a problem; tell your agents what it is and when it’ll be fixed, it makes the inconvenience that much more bearable when they can confidently deal with your problem and reassure you that the problem will be fixed within a given timeframe. It makes the agents life so much easier too.

I know 100% uptime just isn’t possible, problems will always find a way to crop up. What keeps customers happy is how quickly you handle those problems and that you dont keep us in the dark while you do it.

4 thoughts on “Vodafone.ie get your act together!

  1. Pingback: Ken McGuire :: Creative Imagination

  2. Pingback: Vodafone issue resolved. Finally. | 1.21 Gigawatts!

  3. Like to get something off my chest.

    Recently I bought Vodafone’s 3G Broadband USB plugin so I could access the net anywhere. My main concern with the service was speed and the sales guy said “no problem, it’s seriously fast”

    Unfortunately, its incredibly slow. Just sufing the web is painful.

    Its basically a fast dialup service but the speeds are incredibly slow in North County Dublin.
    Note am using a brand new top of the range Dell laptop so Vodafone can’t blame PC performance..

    To quote Vodafone:

    “Vodafone 3G Broadband capable of maximum download speeds of up to 3.6Mbps in optimum conditions, speeds experienced will vary subject to network coverage and availability.”

    My download speed in North County Dublin is less than 2/3rd this figure.

    And another gripe. The vodafone sales guy entered my personal details via Vodafone web system and it wasn’t even secure. He entered bank details via http connection not a https connection.

    What sort of company are Vodafone?

    Muppets!

    Link here: http://www.vodafone.ie/business/emailsolutions/pc/3gbroadband/index.jsp?site=sme&bannerdesc=bus_3gbroadband_050307

    Stay away!

  4. Hi Simon,
    Thanks for your comment,

    I certainly have my reservations about going near that service in the Waterford area. I’m very surprised that the speed is so poor, particularly in the Dublin area where I would imagine network coverage would be better than the rest of the country. I think I’ll certainly be steering clear of it now.

    Also, how do you know about their back-end CRM system?

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