I wrote about a problem with accessing certain areas of the Vodafone.ie website recently.
Well the problem is fixed now only 3 weeks (smell the sarcasm) from when I initially noticed the issue. I’ve been in contact with their customer services over the last two weeks and finally a girl I spoke to yesterday seemed to be able to light a fire under somebody to get this sorted. Thank you kind customer care agent whose name I can’t recall.
I was impressed with the courtesy and professionalism of all Vodafone Ireland’s customer care staff that I dealt with however I do think that their background processes need to be reviewed, where online tech issues are concerned at least. Three weeks to escalate the problem to the right people just doesn’t cut it.